FAQ

First of all you need to determine what type of system you have.
If you have already purchased updates i guess you know what you have.. if not - please read this manual.

UPDATE PROCESS MIGHT LOOK DIFFICULT but it's not that bad! We have prepared all our manuals with all important informations (and there's quite a lot!), so if you will follow this guide, nothing wrong should happen. BUT YOU NEED READ & WATCH ALL MOVIES with understanding, focus on it.. 

99% of customers troubles comes from not reading all guides.

After purchasing you will receive email with download links, if for some reason you have not received email from us (it could be on spam/junk folder) you can also login to your account  and go to the Downloads tab or Orders tab where you'll find download links.

Download all files (do not skip any, as while unpacking you might get an error), after that you'll need to unpack files, to do that you need to download & install 7zip.org application.`

More informations about unpacking you can find here:


THE MOST IMPORTANT THING AS MANY OF YOU TRYING TO DO THAT... DO NOT PUT ALL FILES / ARCHIVES OR AFTER UNPACKING TOGETHER!

I MEAN DO NOT PUT FIRMWARE FILES / MAPS FILES / ACTIVATION ETC ON THE SAME SD CARD AS YOU'LL OVERWRITE UPDATES AND MMI WILL NOT READ IT.

ALL UPDATES MUST BE DONE SEPARATELY IN ORDER:

  • GREEN MENU
  • FIRMWARE
  • GREEN MENU
  • MAPS
  • ACTIVATION

Also diagrams on manuals pages are related to the MMI systems, if you have MMI 3G Plus look on MI 3G Plus key combinations, 3G Basic for 3G Basic combinations - as all of them got different access keys for green menu, engineering menu etc.


How to recognise which files are for what?

When you get a bundle pack, you'll receive quite a lot of download links, so you might be confused what is what.

The firmware it's always something like: HN+ / HN+R / HNav / MHI2 / MHIG.

Maps files are  always with numbers: 6.22.1 / 6.32.1 / 5.31.2 (those numbers can be different for different year of maps update and system).

But you'll recognise it in your download list, as maps updates usually got quite a lot of size so we had to split them into many smaller parts (that's why you'll see endings .002 / .003 etc) and always needs to unpack just .001 file (do not touch other numbers! 002-003-004-etc) all other numbers will join automatically when unpacking just .001


Now depends if your car it's equipped with bose you need to have access to the hidden green menu - this method works only for MMI 3G units!!! how to do that: 

for MMI 2G High, you will need to have VCDS:

please remember after firmware installation you'll need to re-enable access to the hidden green menu, as new firmware will wipe it off. You'll also need hidden green menu to install maps update.

After that you can proceed with firmware update in MMI 3G / Mib / RMC :

For MMI 2G High:

After firmware installation you need to enable hidden green menu by using one of above methods, after that you can install maps update

for MMI 3G High & Plus

For MMI 3G Basic

For MMI 2G High:

After all installation when you check error logs via VCDS you might see two: 03276 and 03623 - but you don''t have to worry about it, they are not major and will not display any errors on dash, if you have VCDS you can remove them:

All updates must be installed separately, you can’t put firmware / maps / activation on just one SDCARD – it will not work like that!

If you are making full MMI update (firmware + maps) you should first update firmware then maps.

Typical problems & solutions you can find here (click)

If you have Bose audio system it’s strongly recommended to enable first Hidden Green Menu (script it’s attached on to bundle pack) and enable user defined mode. More about how to disable update for Bose / Bang Olufsen you’ll find in above tutorials.

Those links you also received with order confirmation mail.. please read it and follow properly, step by step in correct menus.. and if you get any trouble visit this page first, take a closer look on manuals above.. as 99% your problems and email requests are about things which are already described in our tutorials / FAQ page, to save your & our time be more patient and read everything before you ask any question.

Table of content

  1. Windows & 7zip
  2. How to format 64GB to FAT32
  3. How to prepare SD on macOS.

Windows & 7zip

Here it's an tutorial how to unpack and prepare SD cards on Windows & MacOS (on the bottom)

When you purchased files from us, you will see on download page something like that:

PRODUCT NAME - 001
PRODUCT NAME - 002

That mean, the main archive has been spited in many smaller files. You need to download all those files in one place on your computer. 

When you download all files, you'll see:

ProductName.7z

or

ProductName.7z.001
ProductName7z.002 etc

to unpack we recommend 7zip (click) 

When you have multiple archive, unpack only file with ending .001!! you will not be able to unpack other 002,003,004 etc..

If you see error like Unexpected end of data - it's means you do not have all files downloaded.

or

which obviously means, that you trying to unpack wrong file.. like wrote above, you need to unpack file with ending .001

But.. be careful!
If you planning to prepare SDCARDs for firmware or maps update, please use Windows based computer!

Yes I know it's about the maps update, but same procedure, file structure etc it's for EVERY update for MMI.

Because some people still reporting problems will try explain as easiest as i can how to unpack multi-archive files.

First of all you need to download & install on to your computer 7zip (click here to download 64bit windows version of 7zip).

Make sure this application is installed on your computer.

Download all files in to one folder

Screenshots based on firmware HN+R (for all other files the same procedure, just you can have more 7z.00x files).

Click with right mouse button on first file (with ending 7z.001)

go to the 7-Zip -> Extract to "" 

and this will extract whole archive including automatically other files (7z.002 / 7z.003 / 7z.004), when unpacking process complete you'll see new folder created (adequate to the name of the unpacked archive).

then go inside this newly created folder

and copy all the files on to SDCARD. Before this step, please make sure your SDCARD is formatted as FAT32.

if you'll see any errors during unpacking for example unexpected end of data, then it mean you had to skip some files when downloading from website.. for maps update there's quite a lot of files (mostly around 24 separated 7zip files) just make sure and count if there are all of them.

Need to use 64GB SD CARD?

Please watch this vide to get know how to format it as fat32 - you'll also need this application (click)

macOS

We do not recommend to use macOS to preparing SDCARD because of one reason - macOS is creating some hidden files on SDCARDs (which you cant see but MMI do.. and because of that MMI might not update firmware or maps)

however some customers reported back to us that they have prepared SDCARDs on macOS and they have used app called Clean My Drive2 to clean sdcard from hidden files just before unmounting from the mac. 

Link to download from Mac AppStore: CleanMyDrive 2. and link for The Unarchiver

On the archives where you have multiple parts like 7z.001 , 002, 003, 004 - unpack only first one (001) all other will join automaticaly!!!

There's no option to enable hidden green menu on Mib1 / Mib2 units. If you want to avoid bose update, you'll need to buy fibre optic loop and connect it instead of bose amplifier - which is located in trunk.

We are using few gateways to process your payments.

  • All credit & debits cards.
  • Bancontact.
  • Giropay.
  • EPS.
  • iDeal.
  • Multibanco.
  • Sofort.
  • Cryptocurrencies.

All gateways operates payments straightaway except Sofort. All Sofort payments are kept on hold by our financial company - usually it takes around 3-7 days to change their status. This is fully automated process, as soon as it change status to complete you'll receive your order.

carsie.net do not store any credit card details, all transactions are safe and encrypted.

if you are see that padlock in web browser address bar, you are safe to go.

Every update might give you a risk, however we have prepared our tutorials to avoid any user faults.. that mean YOU HAVE TO READ INSTRUCTIONS FROM START TO THE END and follow them exactly how they looks!

Maps updates require 32GB sdcard formatted in FAT32, can't be lower or bigger.

SDCARD must be SDHC only (SDXC might not working).

For firmware and other scripts 8GB should be more than enough.

For MMI 3G Plus (Europe) we recommend Samsung EVO+ 32GB sdcard - as other brands might not have enough space for map update.. even if it's 32GB sdcard, they have different capacity - around 28,6GB, Samsung EVO+ got around 29,5GB of real capacity.

Newest maps update for Europe & MMI 3G Plus require largest SD CARD's so you need to use 64GB - please take a look here how to format 64GB SD to FAT32 (click).

Other MMIs standard 32GB sdcard should be fine and we recommend to use Kingson Canvas & Samsung EVO+;  they are tested by us and we can confirm all updates go straight forward!

 

 

No. We don’t taking any kind of responsibility when you doing firmware / maps updates on your own. Why?We don’t know what exactly you have done, how did you prepare SD CARDs, how did you perform update or what changes have you applied in hidden green menu. 

Some people has blaming us that after maps updates, their car engine doesn’t work like before 🤦‍♂️
(doesn’t matter that’s completely two different control units..)
ECU & MMI module (5F) are not the same!

So if you are looking for free car service from us, just try somewhere else.. 😉

We only taking responsibility when we are installing those updates in your MMI.

 

We are buying them straight from Audi.

Please check this link

You may see those errors during firmware or maps update, why they are? If you see them you probably do not read properly our tutorials

in 99% you have copied files on to SDCARD by using MacOS system, this can brick your MMI unit, we have clearly mention to use Windows based computer to download and copy the files on to SDCARD. MacOS is creating lots of hidden files which are not visible to you, but MMI can see them and they are making it confused which files to use. 

But if you prepared SDCARD on windows and still got one of these errors, then your sdcard is probably damaged.. try to format again and remember to use FAT32, download & unpack again files and copy on to SDCARD - if still fail, use different sdcard.

It's an common issue, please reinstall firmware and select in DEVICE LIST only GEMMI, it will fix this issue.

Make sure you have enabled User Defined mode in Hidden Green Menu, if not:

  • Go to Hidden Green Menu,
  • Go to SWDL tab
  • and tick User Defined

then exit green menu by pressing Media or other button on MMI console.

Go to Engineering Menu and perform update, then select User Defined Mode, and try to find on the list GEMMI, go inside and tick every option in the submenus - Please select just APPLICATION, do not select BOOTLOADER 

and then perform update. After that your Google Earth / Audi connect will start working again.

That's another common error, when you are moving the files from computer on to SDCARD, make sure that they do not goes in parent folder.
For example, if you have downloaded file called: HN+R_EU_AU_P1001.rar  when you unpack this file you will get another folder 

HN+R_EU_AU_P1001 and inside this folder you can see:

and copy those files on to SDCARD, not with parent folder. This is just an example but related to every firmware/maps update from us.

OR

You have not get to the RED engineering menu (two buttons method)

Please check this video as well

If you see this screen screen please back to installation instructions (maps / firmware). Every firmware / maps update must be done via ENGINEERING MENU. How to get there + video you can find on instructions pages. If MMI still can't find update, please check tab above.

If you see this screen:


it mean you haven't read tutorial properly! You have to activate maps. Click here to read how to do it

If you see this error in your MMI screen:

 

you have probably used SDCARD bigger than 32GB. MMI for updates can't read sd cards bigger than 32GB - it has to be also formatted in FAT32!.

It might also show you when you trying to make update from wrong MMI menu (on photo you see Setup MMI which is wrong position to perform the update).. Every update has to be performed from Engineering Menu, how to get there you got in our tutorials here

If you do not read our tutorials you might make a really big fault.. every car with Bose audio system has to disable Bose update, otherwise it might stop working..

Hopefully we got a solution how to recover it here (click).

If you see this screen when start Etka

 

it means, you need to update Etka database! 

How to do it?

it's simple, on Desktop you should have Automatic Updates folder

Go inside and you'll see:

 

Data - main etka database update

Prices. - it updating prices. 

 

Just simple run Data 

 

and click Search updates, it will download and install new database. It will take a while so do not cancel or stop that process.

After it complete, you can start main Etka and should works fine now. 

Every firmware update will wipe off access to the hidden green menu, which means you need to enable it again. How to do? read this tutorial (click)

in 99% there's a problem with 3DS authentication which has failed.

What is 3DS authentication?

3D Secure (3-domain structure), also known as a payer authentication, is a security protocol that helps to prevent fraud in online credit and debit card transactions. One of the advantages of 3D Secure is that it reduces fraud. It also makes shopping/commerce safer online.

If you receive a "3D Authentication failed" error - it means that you were not successful entering required information. Please correct any typing errors, deactivate Caps Lock, check the data if needed and try one more time.

If the error remains - contact your credit card issuing bank for additional information.